This indispensable book on excellent people skills is a must for anyone seeking greater professional and personal communication success. The second edition includes dozens of new tips, examples, and applications.

Read an exclusive excerpt on Four Common Ineffective Communication Characteristics, with Preston’s practical advice on avoiding these mistakes:

• “You” Language and Directives
• Universal Statements
• Tough on the Person, Soft on the Issue
• Invalidate Feelings
• Consequences of Ineffective Communication — The Three “F”s

What is human behavior? In what ways are we similar and different? How can we successfully communicate with one-another? This article is packed with insights on the traits, the challenges, and the relationships of the four personality types. Included are practical everyday tips you can use to successfully communicate with different people.

Read an exclusive excerpt on communication strategies, traits, and needs with the Relater-Supporter personality type.

Highlights Include:

• Major East and West communication characteristics.
• Advantages and disadvantages of Asian communication style in the U.S.
• How to overcome communication barriers between East and West.
• Exercise to improve cross-cultural communication success.

Preview the table of contents for Bridging Cross-Cultural Communication Differences: East and West.

Did you know that according to the Wall Street Journal, public speaking is the number one fear in America? The fear of death is ranked number two! That”s right — we seem more afraid of public speaking than we are of physical demise, heights, jumping out of a plane, or dreaded in-laws.

This article contains 6 poor public speaking habits to avoid, and 10 tips to boost your confidence and reduce your nervousness. Contained in an easy-to-read article format, this is the perfect starting point for those wishing to increase their communication success.

Read an exclusive excerpt on 5 poor public speaking habits to avoid.

In this presentation outline, you'll learn:

• How to create a winning professional impression
• Keys to being at ease in conversation
• Easy ways to remember people's names
• 6 networking pitfalls
• 10 networking essentials

Read an exclusive excerpt on the importance of successful office networking.

Highlights Include:

• Characteristics of Millionaires in the U.S.
• Tip Sheet: 15 Wealth Building Values, Attitudes, and Habits
• Quotes on Abundance

Read the introduction to Wealth Building Values, Attitudes, and Habits.

The program Intercultural Communications: East and West provides an essential look at the challenges involved in communicating in such an environment. From professional rules and social norms, to negotiations and conflict resolution, this course will provide a guide for participants to position themselves toward greater East West intercultural communication success.

This video is perfect for:

• American and European professionals working with professionals of East Asian roots (such as China, Japan, Korea, Hong Kong, and Taiwan).
• Professionals with East Asian roots working with Americans.
• Americans with professional relationships with suppliers, customers, managers, and staff from East Asia.
• East Asian professionals dealing with suppliers, customers, managers, and staff from the United States.
• Any individuals seeking a better understanding of cultural comparisons between East and West.

Order this video now from Learning E-Mall.

With Dignity and Honor is an invaluable book about understanding and unlearning racism in Multicultural America. It can be used as a text book or a reference book in any course dealing with ethnic studies or cultural diversity. Critically acclaimed, ideas from With Dignity and Honor now find themselves in numerous classroom discussions, church sermons, community forums, and diversity workshops. Highlights of the book include:

• Recognizing seven different types of racism.
• Why do we feel so separate from each other?
• How racism can be unlearned.
• How mass media stereotypes different cultural groups.
• Inspirational quotes from many diverse people.
• Sample teaching assignments and activities.

To order directly from publisher, call toll free 1-800-922-0579, and press "4" for individual order. For reader reviews, visit their Reviews page.

Read With Dignity and Honor's table of contents.